Privacy Policy for Chatbotai
Effective Date: 20.10.2024
At N.M.M Noble Minds Media LTD and Fridrich Media LTD (collectively referred to as “we,” “our,” or “the Company”), we take your privacy seriously. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use Chatbotai, our AI-powered customer support automation solution. By using Chatbotai, you agree to the practices described in this policy.
1. Information We Collect
We collect different types of information to provide and improve the services offered by Chatbotai.
a. Information You Provide
•User Account Information: When you sign up or interact with Chatbotai, we may collect your name, email address, business information, and other details required for account creation.
•Customer Data: We collect information provided by your customers when they interact with your business via the Chatbotai service, such as inquiries, preferences, and transaction history.
b. Automatically Collected Information
•Usage Data: We collect information about how Chatbotai is used, including the frequency of chatbot interactions, time spent using the service, and the nature of the customer queries.
•Cookies and Tracking: We use cookies, web beacons, and similar tracking technologies to collect information about your usage of our platform and improve your experience.
c. Third-Party Integrations
•Platform and API Connections: If you integrate Chatbotai with third-party platforms (e.g., WhatsApp, Telegram, Facebook, etc.), we collect data as permitted by those platforms, including customer information, user interactions, and performance metrics.
2. How We Use Your Information
We use the collected information to provide, maintain, and enhance the Chatbotai service. Specifically, we may use your data for the following purposes:
•Service Delivery: To enable the chatbot functionality, respond to customer inquiries, and deliver customer support solutions.
•Customization: To tailor the chatbot experience based on user behavior, preferences, and past interactions.
•Communication: To send you service updates, notifications, and marketing communications, as permitted by law.
•Data Analytics: To analyze usage patterns and optimize the performance of Chatbotai, improving customer engagement and satisfaction.
•Compliance and Security: To ensure GDPR compliance and protect against fraud, unauthorized access, and other security risks.
3. Data Sharing and Disclosure
We do not sell your personal information. However, in specific circumstances, we may share your data as follows:
•Service Providers: We may share your data with trusted third-party service providers who assist in operating our platform, such as hosting services, customer support platforms, or data analytics providers. These providers are bound by strict data privacy obligations.
•Legal Obligations: We may disclose your data if required to comply with legal processes, such as a court order, government investigation, or legal claim.
•Business Transfers: If we are involved in a merger, acquisition, or asset sale, your data may be transferred to the new entity. In such cases, you will be notified and given the opportunity to opt out if necessary.
4. Data Security
We take all reasonable precautions to protect your data from loss, theft, misuse, unauthorized access, or disclosure.
•Encryption: All personal data, including customer interactions and sensitive information, is encrypted both in transit and at rest.
•Secure Servers: We use secure servers based in the European Union, ensuring compliance with GDPR standards.
•Access Control: Access to data is restricted to authorized personnel who are required to maintain the confidentiality of the information.
5. Data Retention
We retain your personal data only for as long as necessary to provide the Chatbotai service and fulfill the purposes outlined in this Privacy Policy. We will also retain and use your data as needed to comply with legal obligations, resolve disputes, and enforce our agreements.
•Customer Data: Data collected through customer interactions will be stored for [insert retention period] unless otherwise required by law or you request its deletion.
•Account Information: If you close your account, we will delete or anonymize your personal information within [insert timeframe], except where we are required by law to retain it.
6. Your Data Protection Rights
As a user of Chatbotai, you have specific rights regarding your personal data under the GDPR:
•Access: You can request access to the personal information we hold about you.
•Rectification: You have the right to request corrections to any inaccurate or incomplete information.
•Deletion: You may request the deletion of your personal data, subject to any legal retention requirements.
•Objection: You can object to the processing of your data for marketing purposes or other specific situations.
•Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and request the transfer of this data to another controller.
If you wish to exercise any of these rights, please contact us at partner@fridrich-media.com . We will respond within 48 Hours as required by law.
7. International Data Transfers
As we operate globally, your data may be transferred to, and processed in, countries other than the one in which you reside. If your data is transferred outside the European Economic Area (EEA), we ensure that adequate safeguards are in place, such as the use of standard contractual clauses, to protect your personal information in accordance with GDPR standards.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website and platform. These may include essential cookies, performance cookies, and marketing cookies.
•Essential Cookies: Necessary for the operation of our platform.
•Performance Cookies: Help us understand how users interact with our platform to improve functionality.
•Marketing Cookies: Used to deliver personalized advertisements and analyze marketing campaign effectiveness.
You can manage or disable cookies through your browser settings. However, please note that disabling cookies may affect your experience on our platform.
9. Children’s Privacy
Chatbotai is not intended for use by children under the age of 16. We do not knowingly collect or store personal data from children. If we learn that we have inadvertently collected personal information from a child, we will take steps to delete such information promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this page and notify you of any significant changes. We encourage you to review this policy periodically to stay informed about how we are protecting your data.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
N.M.M Noble Minds Media LTD
Grigori Afxentiou 7
6023, Larnaca,
Cyprus
info@noblemindsmedia.com
+491755260394
Fridrich Media LTD
Unit A, 82, James Carer Road, Mildenhall Industrial Estate, Sufolk,PI28 7DE, Cambridgeshire, United Kingdom
partner@fridrich-media.com
+447763638434
